Contact Us – Incognito Editorial Team
Start playingWrite to the incognito-casino.nl editorial team
Questions about the content on this site, the way we've presented Incognito, or anything else related to our review portal? You can reach our editorial team directly at [email protected]. We aim to respond within 48 hours during normal working days.
We welcome feedback on how clear our breakdowns are, suggestions for topics worth covering, and corrections where we've got a detail wrong. This inbox is for questions about our content – the articles, tables and guidance you're reading right now.
Questions about your Incognito account
We run an independent information portal. That means we have no access to player accounts, no control over deposits or withdrawals, and no way to help with registration issues, bonus claims, technical glitches or anything else happening on the operator's own platform.
For anything account-related – logging in, verifying your identity, checking a withdrawal, claiming a bonus, or troubleshooting a game – you'll need to contact the operator directly. Incognito's own support channels are listed in the platform's help section and are available 24/7 via email at the address published on the operator's site.
Why this distinction matters
The separation is deliberate. We write about Incognito; we don't run it. Our job is to explain how the platform works, what the terms say, and where the gaps are. The operator's job is to process your bets, handle your money, and answer questions about your account. Keeping those roles separate means our reviews stay independent, and you know exactly who to ask depending on what you need.
Response expectations
Emails to our editorial inbox are typically answered within two working days. If your question is urgent and account-related, the operator's own support team will always be faster – they have the tools and the access we simply don't.
Responsible gambling support
If gambling is causing you worry or harm, help is available right now. GamCare runs the National Gambling Helpline on 0808 8020 133 (free, 24/7) and offers live chat at gamcare.org.uk. BeGambleAware (begambleaware.org) provides advice, a treatment finder, and an online chat service. For a break from all licensed UK sites at once, GamStop (gamstop.co.uk) offers free self-exclusion that takes effect within 24 hours.
Access to gambling sites is restricted to those aged 18+. If you share a device with someone under 18, parental-control software such as Net Nanny or Qustodio can block access entirely.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.