Incognito login – how to access your account

• Incognito
• Incognito login

Your Incognito account lives at the operator's own site, and only the operator can verify, restore or unblock it. This page explains how signing in works, what to do when it fails, and where to get help.

Reaching your account

1. Open the operator's site in your browser – type the address or use a bookmark, never follow a link from an email or message.
2. Find the sign-in button and click it.
3. Enter the email address and password you chose when you registered.
4. Confirm to reach your account.

No account yet? Registration happens at the operator's site too.

Signing in from a phone

The operator runs a browser-based platform that works on mobile devices. Open the site in your phone's browser – Safari, Chrome or whichever you use – and follow the same steps as on desktop. The account is the same, and so is the password.

You stay signed in until you close the browser tab or sign out deliberately. On a shared device, sign out when you're done.

What to do when it fails

A handful of things prevent sign-in, most of them straightforward to fix:

• Wrong credentials – double-check the email address and password. Caps lock catches people out more often than it should.
• Unverified account – the operator requires identity and address proof before processing a first withdrawal. If verification is pending, you may be asked to upload documents before full access is restored.
• Self-exclusion – if you requested a break of six months to five years, the account stays closed for that period. There is no early reversal, and that is by design. Free, confidential support is available at BeGambleAware.org or the National Gambling Helpline on 0808 8020 133.
• Inactive account – after seven consecutive months of no meaningful activity, the operator classifies an account as inactive and applies a fee of €50 for each month it remains so. Sign in and place a deposit or a bet to reactivate it.
• Browser session problem – clear your browser's cache and cookies for the operator's site, then try again. If that doesn't work, try a different browser or device.

Forgotten passwords

The operator sends a reset link to the email address you gave when you registered. Click the "Forgot password" or "Reset password" option on the sign-in screen, enter your email, and check your inbox. The link arrives within a few minutes.

If the email you used at registration is no longer accessible, contact the operator's support team at [email protected]. They'll ask for proof of identity before they can help – have your full name, date of birth and registered address ready.

Blocks and restrictions

Some holds are temporary, others deliberate. Here's what causes them and what happens next:

Cause	What happens
Verification pending	Upload ID, address proof and a selfie holding your document. Access is restored within 24 hours of approval.
Self-exclusion (6 months to 5 years)	The account stays closed for the full period you requested. No early reversal.
Permanent self-exclusion	The account is closed for good. Contact GamStop for free national self-exclusion across licensed sites.
Inactivity (7+ months)	A €50 monthly fee applies. Sign in and make a deposit to reactivate.

Who to contact

Account problems go to the operator, not to us. The operator's support team is available 24/7 at [email protected]. Before you write, have this information ready:

• The email address you used to register
• When the problem started
• The exact message you see on screen, if any

Response times are not published, but email is the only channel the operator confirms. If your question is about verification, source of funds or a withdrawal, attach any documents they've asked for – that speeds things up.

Keeping access safe

A few sensible habits keep your account secure. Sign in only at the operator's own address – typed into the browser or saved as a bookmark, never through a link in an email or a message. Use a password you've not used anywhere else, and change it if you ever suspect it's been seen. On a shared device, sign out when you're done rather than leaving the tab open.

If anything looks wrong – a screen you don't recognise, a request for information the operator wouldn't normally ask for – stop and contact the operator directly before you go further.

Responsible gambling

Gambling should be entertainment, not a way to solve money problems. If signing in starts to feel like an obligation rather than a choice, it's worth stepping back. The operator offers self-exclusion periods between six months and five years, instated within 24 hours of your request by email. Permanent self-exclusion is also available.

Free, confidential support is available through BeGambleAware, GamCare (National Gambling Helpline: 0808 8020 133, 24/7), Gordon Moody for residential and online treatment, and GamStop for free national self-exclusion. Blocking software such as Gamban and BetBlocker (free, multi-platform) can prevent access across all gambling sites.

You must be 18 or over (18+) to hold an account. If you share a device with someone under 18, consider parental-control software such as Net Nanny or Qustodio.

This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.

Frequently asked questions