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Responsible gambling at Incognito

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Gambling should be entertainment, not a solution to financial problems or a source of stress. Incognito operates a platform where players can enjoy slots, live dealer games and sports betting, but keeping control of your time and money is entirely down to you. This page sets out the warning signs worth watching for, the questions you might ask yourself, the tools the operator provides, and where to find free, confidential support across the UK if gambling ever stops feeling like fun.

Why responsible gambling matters

Gambling is designed to be enjoyable in small doses – the occasional flutter, the social element, the thrill of a win. It crosses a line when it starts to interfere with your finances, your relationships or your day-to-day wellbeing. Nobody sets out intending to develop a problem, which is why it's worth checking in with yourself regularly and being honest about whether your habits are still under your control.

The operator publishes tools intended to help you set boundaries, but those tools only work if you use them. The platform is available 24/7, which makes it easy to play impulsively or to chase losses late at night when your judgement is clouded. Setting limits before you start – and sticking to them – is the most effective way to keep gambling in the "entertainment" column rather than letting it drift into something more damaging.

Warning signs: when gambling gets out of hand

It's not always obvious when recreational play tips into something more harmful. Below are some of the patterns that suggest gambling may no longer be under control:

  • Spending more time or money on gambling than you originally intended, session after session.
  • Chasing losses – depositing again immediately after a losing streak in an attempt to win it back.
  • Borrowing money, using credit, or dipping into savings earmarked for bills or essentials.
  • Lying to family or friends about how much you've spent or how often you play.
  • Gambling when you're upset, anxious or bored, using it as a way to escape rather than for enjoyment.
  • Neglecting work, relationships or responsibilities because gambling is taking up too much headspace.

If two or more of those ring true, it's worth pausing and reaching out for support – the organisations listed further down this page offer free, confidential help with no judgement attached.

A few questions to ask yourself

A short self-check can help clarify whether your gambling is still within comfortable boundaries. These are not diagnostic questions – they're simply prompts to reflect on your own behaviour:

  • Do you ever gamble with money you can't afford to lose?
  • Have you missed paying a bill or buying something necessary because you gambled the money instead?
  • Do you feel restless or irritable when you try to cut down or stop?
  • Have you lied to someone close to you about how much you gamble?
  • Do you gamble to escape worry, guilt or low mood?
  • After losing, do you feel a strong urge to return as soon as possible to win it back?
  • Have arguments with family or friends increased because of your gambling?
  • Do you gamble until your balance is completely gone, even when you told yourself you'd stop earlier?

If you answered yes to several of these, talking to someone can help – whether that's a friend, a GP, or one of the specialist support lines below.

Incognito's control tools

The operator provides a self-exclusion mechanism that allows you to close your account for a fixed period or permanently. According to the platform's own terms, you can request a self-exclusion period between 6 months and 5 years by contacting support via email at [email protected]. The exclusion is put in place within 24 hours of the request. Permanent self-exclusion is also available if you want to close the account for good.

These controls are useful, but they rely on you taking the initiative. The platform does not appear to publish tools for setting deposit limits, session time limits, or loss limits directly from your account dashboard – at least, no such features are confirmed in the terms. If you need those kinds of boundaries, you may need to rely on external blocking software (covered below) or register with GamStop, the UK-wide self-exclusion scheme.

Tips for gambling sensibly

Keeping gambling recreational rather than compulsive comes down to a handful of straightforward habits:

  • Decide your limit before you play – set an amount you can afford to lose and stop when it's gone, whether you're winning or losing.
  • Treat it as entertainment, not income – the house edge means you'll lose more often than you win over time, so never gamble with money you need for rent, bills or food.
  • Take regular breaks – step away from the screen every hour or so; gambling for hours on end makes it harder to keep perspective.
  • Don't chase losses – if you've had a bad session, accept it and walk away. Depositing again to "win it back" almost always makes things worse.
  • Avoid gambling when you're upset or under the influence – emotional decisions and impaired judgement are a terrible combination when money is on the line.

Where to find help in the UK

If you're worried about your own gambling or someone else's, several organisations across the UK offer free, confidential support. You don't need to be in crisis to reach out – early help is often the most effective.

GamCare runs the National Gambling Helpline, available 24 hours a day, 7 days a week on 0808 8020 133. The service is free from landlines and mobiles, and you can also access live chat, email support and a network of face-to-face counselling services through gamcare.org.uk.

BeGambleAware provides information, advice and direct referrals to treatment services. Visit begambleaware.org for guides on recognising problem gambling, supporting someone else, and finding local help.

GamStop is a free self-exclusion scheme that blocks access to all UK-licensed gambling sites for a period you choose – 6 months, 1 year or 5 years. Once registered at gamstop.co.uk, you cannot reverse the decision until the period expires, which makes it a firm boundary if you need one. Worth noting: the operator behind Incognito does not publish licensing information, so GamStop may not block access to this particular platform – but it will cover the majority of sites you might otherwise visit.

Gordon Moody offers residential treatment programmes and online support for people with serious gambling problems. Their services are free and include one-to-one therapy, group support and practical help rebuilding your finances. Find out more at gordonmoody.org.uk.

Blocking software

If you want to prevent access to gambling sites across all your devices, two well-regarded free tools are worth considering:

Gamban (gamban.com) blocks tens of thousands of gambling websites and apps across desktop, mobile and tablet. It runs quietly in the background and cannot be easily bypassed once installed. A subscription fee applies after the free trial, but many treatment services and charities can arrange free access if cost is a barrier.

BetBlocker (betblocker.org) is entirely free and works on Windows, Mac, Android and iOS. You choose the length of time you want to block gambling sites for – from 24 hours up to 5 years – and the software locks itself down for that period. It's open-source and funded by donations, so there's no commercial angle.

Protecting minors

Every page on this site, and every account with the operator, is restricted to those aged 18+. If you share a device with anyone under 18, consider using parental-control software such as Net Nanny, Qustodio or the built-in controls on iOS and Android to block access to gambling sites and apps. Leaving an account logged in on a shared device, or storing payment details that a young person could use, creates obvious risks.

When it's entertainment, not an obligation

Gambling is only worth doing when it's genuinely fun – when a win feels like a bonus and a loss doesn't dent your budget or your mood. The moment it starts to feel like a chore, a compulsion, or something you're doing to fix a problem, it's time to step back. Nobody should feel obligated to play, and taking a break – whether that's a day, a month or permanently – is always an option.

If you'd like to talk through anything on this page, or if you need help with a specific concern, the editorial team at [email protected] can point you toward the right resources, though we cannot access player accounts or provide clinical advice. For urgent support with gambling, call the National Gambling Helpline on 0808 8020 133 – it's free, confidential, and staffed by people who understand what you're going through.

This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.